Account Deletion｜Fuyu Culture

Last updated: May 2, 2026

This page describes how to delete your account from Fuyu Culture services (Misstarot, LifeGrid) and how data is handled after deletion. This page is required by Google Play and Apple App Store policies.

1. Methods Available

Method A: In-app Deletion (recommended, fastest)

Misstarot App / Web:

Open the app, sign in
Go to "Profile" tab
Tap "Settings → Account Management → Delete Account"
Confirm by entering your account email
Tap "Confirm Delete"
Your account enters a 30-day grace period before deletion

LifeGrid App: LifeGrid requires no account and collects no data. To clear data, use "Settings → Reset all data" or simply delete the app.

Method B: Email Request

If you can't sign in or prefer email:

Email support@fuyuculture.com
Subject: "Account deletion request - [Your registered email]"
Include in body: - Your registered email - Service to delete (Misstarot / All) - Identity verification info (e.g., approximate account creation date, recent login)
We will confirm within 3 business days and complete deletion within 7 days after confirmation

Method C: Third-party Login Unlinking

If you signed in via Google:

Removing "Misstarot" authorization from your Google account does not delete your data in our system. You must use Method A or B.

2. Data Handling After Deletion

2.1 Permanently Deleted (after 30-day grace period)

Personal data (nickname, birth info, email)
Reading history, draw history, saved interpretations
AI conversation history
Custom settings and preferences
Subscription status (will be canceled in sync; paid period remains usable until expiration)

2.2 Retained for 30-day Grace Period

To allow you to change your mind. Email support@fuyuculture.com within 30 days to cancel deletion.

2.3 Permanently Retained (legal requirement)

Transaction records (orders, invoices): retained 7 years per tax law
Anonymized system logs: 30 days (with PII removed)
Legal documents (litigation-related, complaint records): per applicable law

These cannot be used to identify you and are kept solely for legal compliance.

3. Subscription Notes

If you have an active subscription:

Account deletion does not automatically cancel your Apple App Store / Google Play subscription
Cancel via Apple App Store / Google Play account settings, or you'll continue to be charged
Already-paid amounts and used portions are non-refundable; unused portions follow platform refund policies

4. FAQ

Q1: Can I re-register after deletion?

Yes, but the new account is unrelated to the old one — past data cannot be recovered.

Q2: How long does deletion take?

In-app: 30-day grace + immediate execution = ~30 days total
Email request: 3 business days confirmation + 30-day grace = ~33 days total

Q3: Can I cancel within the 30-day grace period?

Yes, email support@fuyuculture.com and verify identity.

Q4: I paid but want to delete — refund?

Subscriptions are non-refundable (you've already used the service)
Direct purchases on this site fall under 7-day no-questions cancellation per Taiwan Consumer Protection Law

Q5: Does LifeGrid need account deletion?

No. LifeGrid has no accounts; all data lives on your device. Delete the app from your phone to clear all data.

5. Contact

For questions or appeals:

Email: support@fuyuculture.com
Response time: within 48 hours
Address: No. 3, Sec. 2, Zhongshan Rd., Sanzhi Dist., New Taipei City, Taiwan

This is an AI-assisted draft. The final version will be reviewed by legal counsel before publication.