Support
We aim to respond to every user inquiry within 48 hours. Please check the FAQ below first; if your issue isn't covered, write to us.
Misstarot
Why does login keep failing / kicking me out?
Usually due to an expired sign-in session or browser restriction. Please: ① clear browser cache ② sign in again ③ if the issue persists, email service@fuyuculture.com with a screenshot.
I subscribed but AI interpretations aren't unlocked
Check "Profile → Subscription Status" in the app. If it shows subscribed but features are locked: ① sign out and back in ② verify the subscription is active in App Store / Google Play ③ email us with your order number.
My astrology chart shows "Not yet set up"
Go to "Profile → Edit Profile" and complete birth date, birth time, and birth place. All three are required.
Can I sync across devices?
Yes — sign in with the same account and your reading history syncs to the cloud.
How do I cancel a subscription?
Cancel via Apple App Store / Google Play account settings. The already-paid period remains usable until expiration.
LifeGrid
Does LifeGrid require login?
No. All data stays on your device only.
Will my data follow me to a new phone?
iOS users with iCloud Backup enabled will have their data restored. Otherwise, you'll need to set up again.
Can I adjust my projected lifespan?
Yes — go to "Settings → Personalization".
How do I delete all my data?
"Settings → Reset all data", or simply delete the app.
Subscription & Billing
Can I get a refund?
Services purchased directly through this site: 7-day no-questions cancellation under Taiwan Consumer Protection Law. App Store / Google Play subscriptions: per each platform's refund policy. See our Terms of Service.
I forgot to cancel and got charged?
Once charged, subscriptions are generally non-refundable. Apple / Google may consider exceptions on appeal.
Account & Privacy
How do I delete my account?
See the Account Deletion page (linked in the footer and below).
Will you read my reading content?
No. Reading content is used solely for AI interpretation generation, never reviewed by humans. See our Privacy Policy.
Related pages: Account Deletion, Terms of Service, Privacy Policy
Still stuck?
Our support inbox is monitored by humans, replies within 48 hours:
service@fuyuculture.com